During an MTM encounter, a patient becomes emotional while discussing difficulty affording insulin. Which pharmacist response demonstrates the HIGHEST level of empathy?
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A
'I understand. Let me look up some discount programs for you.'
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B
'Many patients face this problem; you are not alone.'
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C
'It sounds like managing the cost of insulin is really weighing on you. Can you tell me more about what you're dealing with?'
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D
'Your doctor should be prescribing a less expensive option.'