MTM Patient-Centered Care & Communication 3

Question 1

An elderly patient reports they share their blood pressure medication with their spouse because they cannot afford two prescriptions. What is the pharmacist's PRIORITY response?

Accepted Answer

Assess affordability barriers and explore patient assistance programs or lower-cost alternatives

Answer

Identifying and addressing the root cause — cost — through assistance programs is the patient-centered priority in this situation.

Question 2

The 'stages of change' model (transtheoretical model) includes which stage where a patient is aware of a problem but not yet ready to take action within the next 6 months?

Accepted Answer

Contemplation

Answer

Contemplation is defined as recognizing a problem exists but not planning to change within the next 6 months.

Question 3

A pharmacist uses open-ended questions during an MTM session. Which example BEST illustrates an open-ended question?

Accepted Answer

'Tell me about your experience taking your diabetes medications.'

Answer

Open-ended questions invite narrative responses and uncover information that yes/no questions would miss.

Question 4

When delivering a Medication Action Plan (MAP) to a patient, the document should be written at approximately what reading level for most patients?

Accepted Answer

5th to 6th grade level

Answer

Patient-facing health materials, including the MAP, should target a 5th to 6th grade reading level to maximize comprehension across populations.

Question 5

A patient from a cultural background where direct eye contact is considered disrespectful avoids looking at the pharmacist. The pharmacist should:

Accepted Answer

Recognize this as a cultural norm and adjust expectations accordingly

Answer

Cultural competence requires recognizing that nonverbal communication norms vary and adapting the interaction accordingly.

(MTM) Medication Therapy Management Certification for Pharmacists Practice Test

(MTM) Medication Therapy Management Certification for Pharmacists Practice Test

MTM Patient-Centered Care & Communication 3