Communication & Documentation Flashcards

When communicating with a person who is deaf or hard of hearing, the best practice is to:

Answer: Use a qualified interpreter or effective alternative communication method

The ADA requires effective communication, typically through a qualified interpreter or other aids.

A key de-escalation communication technique is to:

Answer: Use a calm tone, give the person space, and explain what you are doing

Calm tone, empathy, and clear explanation reduce tension.

When a person has limited English proficiency, a deputy should:

Answer: Use a qualified interpreter or language line service rather than relying on ad hoc methods

Qualified interpreters ensure accuracy and protect the person's rights.

In a jail setting, a shift log entry should be:

Answer: Timely, factual, and legible, with no erasures

Logs are legal records and must be accurate, timely, and unaltered.

When testifying in court, a deputy should:

Answer: Answer only the question asked, truthfully and clearly

Concise truthful answers to the question asked preserve credibility.

Nonverbal communication from a deputy, such as crossed arms or a clenched jaw, may:

Answer: Be interpreted as hostile or unapproachable

Body language can escalate or defuse encounters regardless of words spoken.

When communicating with a person in a mental health crisis, which approach is most appropriate?

Answer: Speak slowly, show empathy, and avoid sudden movements

One designated speaker using calm, empathetic communication improves safety and outcomes.