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MS-900 Microsoft 365 Support & Service Health Flashcards

6 cards from real MS-900 practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

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  1. Where can Microsoft 365 administrators monitor the real-time status of all Microsoft 365 services?

    Answer: Microsoft 365 Service Health dashboard in the admin center

    The Service Health dashboard in the Microsoft 365 admin center shows real-time status of all services and details of any active incidents.

  2. What uptime percentage does Microsoft's SLA guarantee for Microsoft 365?

    Answer: 99.9%

    Microsoft backs Microsoft 365 services with a financially-backed SLA guaranteeing 99.9% uptime availability.

  3. What type of technical support is included with all Microsoft 365 business and enterprise subscriptions?

    Answer: 24/7 phone and web support for critical issues

    All paid Microsoft 365 business and enterprise plans include around-the-clock technical support via phone and web for critical severity issues.

  4. What is a service advisory in Microsoft 365 Service Health?

    Answer: A notification about non-critical events that may affect some users' experience

    Service advisories alert admins to non-critical events—like degraded performance—that may impact some users but do not constitute a full outage.

  5. What is a Service Level Agreement (SLA) in the context of Microsoft 365?

    Answer: Microsoft's guarantee of service availability and performance standards

    An SLA is Microsoft's contractual commitment specifying the minimum service availability and the remedies offered if that level is not met.

  6. Where in the Microsoft 365 admin center would an administrator submit a support request to Microsoft?

    Answer: Support section

    The Support section of the Microsoft 365 admin center is where administrators create, submit, and track support service requests with Microsoft.

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Sources & references

Exam facts on this page (fees, format, dates, passing scores) are checked against these official sources; the date is our last check. Editorial policy

  1. learn.microsoft.com — Exam format, eligibility, time limit, renewal, score validity, retake policy, passing score, score release · verified Oct 2026
  2. home.pearsonvue.com — Test delivery · verified Oct 2026