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MS-900 Microsoft 365 Support & Service Health Flashcards

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  1. What is the primary purpose of the Microsoft 365 Message Center?

    Answer: Communicating upcoming changes, new features, and planned maintenance to admins

    The Message Center in the Microsoft 365 admin center informs administrators of planned changes, new feature rollouts, and maintenance windows before they occur.

  2. What is a planned maintenance window in Microsoft 365?

    Answer: A scheduled period when Microsoft performs updates that may temporarily affect services

    Planned maintenance windows are pre-announced periods when Microsoft performs necessary updates or infrastructure work, possibly causing brief service interruptions.

  3. What is the Microsoft 365 Roadmap used for?

    Answer: A public resource listing upcoming, in-development, and launched Microsoft 365 features

    The Microsoft 365 Roadmap is a public website that tracks the status of new features—in development, rolling out, or launched—across all Microsoft 365 services.

  4. What was Microsoft Premier Support rebranded to?

    Answer: Microsoft Unified Support

    Microsoft Premier Support was rebranded to Microsoft Unified Support, offering a more flexible and comprehensive enterprise support model.

  5. What does the Microsoft Support and Recovery Assistant (SaRA) do?

    Answer: Diagnoses and automatically fixes common Microsoft 365 issues

    SaRA is a free Microsoft tool that runs automated diagnostics and guided fixes for common issues across Microsoft 365 apps and services.

  6. Which Microsoft 365 support tier includes a designated Customer Success Account Manager?

    Answer: Microsoft Unified Support

    Microsoft Unified Support includes access to a Customer Success Account Manager who provides strategic planning and proactive service engagement.

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Sources & references

Exam facts on this page (fees, format, dates, passing scores) are checked against these official sources; the date is our last check. Editorial policy

  1. learn.microsoft.com — Exam format, eligibility, time limit, renewal, score validity, retake policy, passing score, score release · verified Oct 2026
  2. home.pearsonvue.com — Test delivery · verified Oct 2026