Microsoft 365 Fundamentals M365 Pricing and Support Flashcards

A company purchases a Microsoft 365 E3 subscription with an annual commitment. If they discover a service outage that drops the uptime for a specific service below the guaranteed level, what are they entitled to, according to the Service Level Agreement (SLA)?

Answer: A service credit toward a future monthly bill.

Microsoft's Service Level Agreement (SLA) for online services commits to a certain level of uptime and connectivity. If this commitment is not met, the customer is eligible for service credits, which are applied to a future bill. The amount of the credit typically depends on the extent of the downtime. A full refund, plan upgrade, or change in support level are not standard remedies under the SLA.

An administrator of a Microsoft 365 Business Standard subscription needs to get help for a complex billing issue. Which of the following is the recommended primary method for an administrator to initiate a support request?

Answer: Creating a new service request through the Microsoft 365 admin center.

For administrators of business subscriptions, the designated method for requesting support is to create a service request via the 'Help & support' section within the Microsoft 365 admin center. This ensures the request is properly logged, tracked, and routed to the correct technical or billing support team. While community forums are a helpful resource, they are not the official channel for direct support, and other methods are less efficient.

A small business with 25 employees is considering Microsoft 365. They want the flexibility to cancel subscriptions at any time without a long-term contract, even if it means a slightly higher price. Which licensing payment model best fits this requirement?

Answer: Monthly commitment

A monthly commitment term offers the greatest flexibility, allowing organizations to pay for their subscription on a month-to-month basis and cancel without penalty. This contrasts with an annual commitment, which typically offers a lower price but locks the customer in for a year. Enterprise Agreements are for larger organizations, and pay-as-you-go is more commonly associated with Azure consumption services rather than Microsoft 365 per-user licensing.

Which of the following describes the primary goal of the Microsoft New Commerce Experience (NCE) for licensing Microsoft 365?

Answer: To simplify and standardize the purchasing and management of cloud licenses.

The New Commerce Experience (NCE) was introduced to streamline and simplify the process of transacting and managing licenses for services like Microsoft 365. It provides more standardized term options and billing management, aiming to reduce complexity for both partners and customers. It does not force specific support plans or payment terms on all users, nor does it eliminate the CSP program; rather, it evolves it.

A company is comparing Microsoft 365 Business plans. They need a plan that is limited to a maximum of 300 users. Which category of plans should they be evaluating?

Answer: Microsoft 365 Business (Basic/Standard/Premium)

The Microsoft 365 Business plans (including Business Basic, Business Standard, and Business Premium) are specifically designed for small and medium-sized businesses and have a maximum user limit of 300. Enterprise and Frontline plans are designed for larger organizations and do not have this specific user cap. Microsoft 365 Family is for personal, non-commercial use.

What type of support is included with all Microsoft 365 for business subscriptions at no additional cost?

Answer: Billing, subscription management, and online technical support.

All Microsoft 365 business subscriptions include a baseline level of support which covers billing and subscription management, as well as the ability to submit technical support incidents online through the admin center. More advanced support options, such as a dedicated account manager or access to Premier/Unified Support, are available through separate, paid support plans.