MS-900 Microsoft 365 Fundamentals M365 Pricing and Support 2 — Questions and Answers
Question 1: Which Microsoft 365 plan is specifically designed for frontline workers who need basic productivity tools at a lower cost?
- Microsoft 365 Business Basic
- Microsoft 365 F1 (Correct answer)
- Microsoft 365 E1
- Microsoft 365 Apps for Business
Correct answer: Microsoft 365 F1
Microsoft 365 F1 (Firstline Worker) is designed for frontline/deskless workers and offers a lower-cost option with web-based tools.
Question 2: A company wants to purchase Microsoft 365 but needs the flexibility to scale up or down monthly without a long-term commitment. Which licensing model best fits this need?
- Annual subscription paid upfront
- Annual subscription paid monthly
- Monthly subscription (Correct answer)
- Volume licensing agreement
Correct answer: Monthly subscription
A monthly subscription offers the most flexibility with no long-term commitment, though it typically costs more per month than annual plans.
Question 3: What is the maximum number of users supported under Microsoft 365 Business plans?
- 100
- 200
- 300 (Correct answer)
- 500
Correct answer: 300
Microsoft 365 Business plans support a maximum of 300 users; organizations with more users must use Enterprise plans.
Question 4: Which support option in Microsoft 365 allows customers to get a callback from a support engineer rather than waiting on hold?
- Community support
- Self-service support
- Request a callback (Correct answer)
- Premier support
Correct answer: Request a callback
The 'Request a callback' option lets customers submit their contact details and receive a call from a Microsoft support engineer.
Question 5: What does the Microsoft 365 'financially-backed SLA' guarantee for core services?
- 85% uptime
- 95% uptime
- 99.9% uptime (Correct answer)
- 100% uptime
Correct answer: 99.9% uptime
Microsoft guarantees 99.9% uptime for Microsoft 365 core services as part of its financially-backed Service Level Agreement.
Question 6: Which Microsoft 365 Enterprise plan includes advanced compliance and security features like Customer Lockbox and Advanced eDiscovery?
- Microsoft 365 E1
- Microsoft 365 E3
- Microsoft 365 E5 (Correct answer)
- Microsoft 365 F3
Correct answer: Microsoft 365 E5
Microsoft 365 E5 includes the most advanced compliance, security, and analytics features including Customer Lockbox and Advanced eDiscovery.
Question 7: A nonprofit organization wants to use Microsoft 365 at a discounted rate. What program should they explore?
- Microsoft Open License Program
- Microsoft Nonprofit Program (Correct answer)
- Microsoft CSP Program
- Microsoft Imagine Program
Correct answer: Microsoft Nonprofit Program
Microsoft offers the Microsoft Nonprofit Program which provides discounted or donated Microsoft 365 licenses to eligible nonprofit organizations.
MS-900 Microsoft 365 Fundamentals M365 Pricing and Support 2
Which Microsoft 365 plan is specifically designed for frontline workers who need basic productivity tools at a lower cost?