Microsoft 365 Fundamentals M365 Pricing and Support Flashcards

Which Microsoft 365 plan is specifically designed for frontline workers who need basic productivity tools at a lower cost?

Answer: Microsoft 365 F1

Microsoft 365 F1 (Firstline Worker) is designed for frontline/deskless workers and offers a lower-cost option with web-based tools.

A company wants to purchase Microsoft 365 but needs the flexibility to scale up or down monthly without a long-term commitment. Which licensing model best fits this need?

Answer: Monthly subscription

A monthly subscription offers the most flexibility with no long-term commitment, though it typically costs more per month than annual plans.

What is the maximum number of users supported under Microsoft 365 Business plans?

Answer: 300

Microsoft 365 Business plans support a maximum of 300 users; organizations with more users must use Enterprise plans.

Which support option in Microsoft 365 allows customers to get a callback from a support engineer rather than waiting on hold?

Answer: Request a callback

The 'Request a callback' option lets customers submit their contact details and receive a call from a Microsoft support engineer.

What does the Microsoft 365 'financially-backed SLA' guarantee for core services?

Answer: 99.9% uptime

Microsoft guarantees 99.9% uptime for Microsoft 365 core services as part of its financially-backed Service Level Agreement.

Which Microsoft 365 Enterprise plan includes advanced compliance and security features like Customer Lockbox and Advanced eDiscovery?

Answer: Microsoft 365 E5

Microsoft 365 E5 includes the most advanced compliance, security, and analytics features including Customer Lockbox and Advanced eDiscovery.

A nonprofit organization wants to use Microsoft 365 at a discounted rate. What program should they explore?

Answer: Microsoft Nonprofit Program

Microsoft offers the Microsoft Nonprofit Program which provides discounted or donated Microsoft 365 licenses to eligible nonprofit organizations.