Professional Standards & Competencies Flashcards

An admin needs to delegate the ability to reset user passwords without granting full Global Admin access. Which role should be assigned?

Answer: Helpdesk Administrator

The Helpdesk Administrator role allows password resets and service request management without full admin privileges.

Your organization requires that all Microsoft 365 service health issues be tracked and communicated to stakeholders. Which admin center feature supports this?

Answer: Service Health dashboard

The Service Health dashboard in the Microsoft 365 admin center shows current and historical service incidents and advisories.

A compliance officer needs read-only access to audit logs and reports in Microsoft 365. Which role is most appropriate?

Answer: Global Reader

The Global Reader role provides read-only access to all admin center features including audit logs and reports.

Which Microsoft 365 feature allows an IT admin to create and enforce acceptable use policies for end users?

Answer: Azure AD Terms of Use

Azure AD Terms of Use requires users to accept a policy before accessing applications, enforcing acceptable use standards.

An organization is being audited and needs to prove that administrative actions were logged. Which service provides this capability in Microsoft 365?

Answer: Unified Audit Log in Microsoft Purview

The Unified Audit Log in Microsoft Purview captures admin and user activities across Microsoft 365 services.

Which best practice should be followed when a Microsoft 365 Global Administrator account is not actively being used for administration?

Answer: Use a separate cloud-only account with MFA and no productivity licenses

Global Admin accounts should be cloud-only, MFA-protected, and unlicensed to minimize attack surface when not in use.

A Microsoft 365 admin wants to review which users have been assigned admin roles. Where should they navigate?

Answer: Microsoft 365 admin center > Active users > Filter by role

In the Microsoft 365 admin center, you can filter Active users by role to view all role assignments.