MR Operations and Process Management 4

Question 1

A management representative wants to ensure a process improvement is sustained over time. Which tool is most appropriate?

Accepted Answer

Control plan

Answer

A control plan documents the ongoing monitoring, measurement, and response actions needed to maintain a process at its improved performance level.

Question 2

Which of the following is an example of a 'poka-yoke' (mistake-proofing) device?

Accepted Answer

An asymmetric connector that can only be inserted one way

Answer

Poka-yoke devices physically prevent errors or make incorrect actions immediately obvious, eliminating reliance on human attention.

Question 3

When calculating Overall Equipment Effectiveness (OEE), which three factors are multiplied together?

Accepted Answer

Availability, Performance, and Quality

Answer

OEE = Availability × Performance × Quality, giving a composite measure of how effectively manufacturing equipment is being utilized.

Question 4

In process management, 'waste' associated with moving products or materials unnecessarily between locations is called:

Accepted Answer

Transportation waste

Answer

Transportation waste (one of the eight lean wastes) refers to any unnecessary physical movement of products, materials, or components.

Question 5

A measurement system analysis (MSA) Gauge R&R study evaluates:

Accepted Answer

The combined variation from repeatability and reproducibility in a measurement system

Answer

Gauge R&R quantifies how much of observed variation is due to the measurement system itself versus actual part-to-part variation.

(MR) Management Representative Certification Practice Test