MR Operations and Process Management 4

Question 1

A management representative wants to ensure a process improvement is sustained over time. Which tool is most appropriate?

Accepted Answer

Control plan

Answer

Affinity diagram

Answer

Benchmarking report

Answer

Gap analysis

Question 2

Which of the following is an example of a 'poka-yoke' (mistake-proofing) device?

Accepted Answer

An asymmetric connector that can only be inserted one way

Answer

A training manual for operators

Answer

A weekly quality audit checklist

Answer

A corrective action log

Question 3

When calculating Overall Equipment Effectiveness (OEE), which three factors are multiplied together?

Accepted Answer

Availability, Performance, and Quality

Answer

Quality, Cost, and Delivery

Answer

Uptime, Speed, and Defect Rate

Answer

Reliability, Maintainability, and Safety

Question 4

In process management, 'waste' associated with moving products or materials unnecessarily between locations is called:

Accepted Answer

Transportation waste

Answer

Overproduction

Answer

Motion waste

Answer

Waiting waste

Question 5

A measurement system analysis (MSA) Gauge R&R study evaluates:

Accepted Answer

The combined variation from repeatability and reproducibility in a measurement system

Answer

Whether a gauge meets calibration standards

Answer

The accuracy of a gauge against a reference standard

Answer

The long-term drift of measuring equipment

Question 6

Which process improvement methodology follows the phases: Define, Measure, Analyze, Improve, Control?

Accepted Answer

DMAIC

Answer

PDCA

Answer

PDSA

Answer

FMEA

Question 7

A management representative is establishing process performance baselines. Which metric captures the proportion of process outputs that require rework before meeting specifications?

Accepted Answer

First Pass Yield (FPY)

Answer

Throughput yield

Answer

Rolled Throughput Yield (RTY)

Answer

Sigma level