Enterprise Resource Planning Flashcards

What is the role of an ERP consultant during implementation?

Answer: To provide expertise in configuring and deploying the ERP system

ERP consultants provide specialized expertise in system configuration, best practices, and implementation methodology to guide successful deployments.

Which ERP implementation challenge involves employees resisting the new system?

Answer: Change management and user resistance

Change management addresses employee resistance to new ERP systems, which is one of the most common and challenging implementation obstacles.

In ERP systems, master data refers to:

Answer: Core reference data like customers, vendors, and products

Master data in ERP refers to core, non-transactional reference entities like customers, vendors, products, and employees that all transactions reference.

Why is heavy ERP customization generally discouraged?

Answer: It makes future software upgrades costly and complex

ERP customization modifies the vendor's source code, making future software upgrades costly and complex to apply.

Which metric is commonly used to measure ERP implementation ROI in the first year?

Answer: Reduction in manual processes and operational cost savings

ERP ROI is typically measured through operational cost savings, reduced manual effort, and efficiency gains in the first year post-implementation.

Two-tier ERP architecture refers to:

Answer: Running corporate ERP alongside a simpler ERP for subsidiaries

Two-tier ERP uses a full enterprise-grade ERP at corporate headquarters alongside a lighter ERP solution for subsidiaries or remote locations.