Microsoft Copilot Studio Flashcards

What is 'generative answers' in Microsoft Copilot Studio?

Answer: Using a large language model to dynamically answer user questions from connected knowledge sources without pre-authoring topics

Generative answers allow a copilot to answer questions on the fly using AI grounded in connected knowledge sources (websites, SharePoint, files), without requiring manually authored topics.

In Copilot Studio, what is a 'variable' used for?

Answer: Storing a piece of information captured during the conversation for later use in that session

Variables store data (such as a user's name or account number) collected during the conversation so it can be referenced and reused in later nodes.

What does the 'End conversation' node do in a Copilot Studio topic?

Answer: Signals the end of the conversational interaction, optionally showing a satisfaction survey

The 'End conversation' node terminates the current conversation, and makers can optionally present a CSAT survey to gather user satisfaction data.

Which feature in Copilot Studio allows the bot to hand off a conversation to a human agent?

Answer: Escalate action (Transfer to agent)

The 'Transfer to agent' (escalate) action in a topic passes the conversation and its context to a connected live chat system for human handling.

What analytics capability does Copilot Studio provide out of the box?

Answer: Built-in dashboards showing session volume, resolution rate, escalation rate, and top topics

Copilot Studio includes built-in analytics dashboards that show key metrics like the number of sessions, resolution rates, topic trigger counts, and escalations without additional configuration.

What is the 'Greeting' system topic in Copilot Studio?

Answer: The topic that is triggered when a user first starts a conversation with the copilot

The Greeting system topic runs automatically at the start of a new conversation, typically welcoming the user and setting expectations for what the copilot can help with.