Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230)
This exam measures your ability to configure and implement Microsoft Dynamics 365 Customer Service solutions, including case management, knowledge base, entitlements, SLAs, voice channels, and Omnichannel for Customer Service. Candidates are functional consultants who analyze stakeholder requirements and translate them into customer service implementations.
30
Questions
35 min
Time Limit
70%
To Pass
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Exam Rules
- You can skip questions and return to them later
- Flag questions for review before submitting
- No feedback shown until you submit the entire exam
- Unanswered questions count as wrong — answer everything
- 10 pretest questions are mixed in and don't affect your score
- Timer auto-submits when time runs out
- Your progress is auto-saved every 30 seconds