Microsoft Dynamics 365 Fundamentals (MB-910) Flashcards
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What is Microsoft Dynamics 365?
Answer: A suite of intelligent business applications for CRM and ERP
Microsoft Dynamics 365 is a portfolio of cloud-based business applications covering CRM (customer engagement) and ERP (business operations) scenarios.
What does Dynamics 365 Sales primarily help organizations manage?
Answer: The sales process, including leads, opportunities, and customer relationships
Dynamics 365 Sales is a CRM application that helps sales teams manage leads, opportunities, accounts, and the end-to-end sales pipeline.
Which Dynamics 365 app focuses on customer service management?
Answer: Dynamics 365 Customer Service
Dynamics 365 Customer Service helps organizations manage customer cases, service queues, SLAs, and omnichannel customer interactions.
What is the Common Data Service (now Microsoft Dataverse) used for in Dynamics 365?
Answer: Providing a secure, scalable data platform for storing Dynamics 365 app data
Microsoft Dataverse (formerly Common Data Service) is the data platform that underlies Dynamics 365 apps, providing secure and scalable data storage.
What does Dynamics 365 Marketing help businesses do?
Answer: Create and run marketing campaigns to attract and engage customers
Dynamics 365 Marketing enables businesses to create customer journeys, email campaigns, event management, and lead scoring automation.
What is the relationship between Dynamics 365 and the Power Platform?
Answer: Dynamics 365 apps are built on the Power Platform, enabling customization via Power Apps and Power Automate
Dynamics 365 applications are built on the Power Platform foundation, allowing users to extend and customize them using Power Apps, Power Automate, and Power BI.
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