Mettl Emotional Intelligence 3

Question 1

Which of the following is an example of using emotions to facilitate thought, as described in the Mayer-Salovey-Caruso model?

Accepted Answer

Using a mild anxious feeling to prompt thorough preparation before a presentation

Answer

Using emotions to facilitate thought means harnessing emotional states—like mild anxiety—to direct attention and improve performance.

Question 2

During a high-stakes negotiation, your counterpart raises their voice. The highest-EI response is to:

Accepted Answer

Internally note their emotional state and respond calmly

Answer

Recognizing the counterpart's emotional escalation while maintaining your own calm is a direct application of emotional regulation and social awareness.

Question 3

Which concept describes the difference between what we feel internally and what we display externally according to social norms?

Accepted Answer

Surface acting

Answer

Surface acting involves displaying an emotion you don't actually feel, while deep acting involves changing your internal state to align with required emotions.

Question 4

A key difference between sympathy and empathy in an EI context is:

Accepted Answer

Empathy is feeling FOR someone; sympathy is feeling WITH someone

Answer

Empathy means feeling what another person feels (with them), while sympathy means feeling concern for them (for them) from your own perspective.

Question 5

An employee who can identify that they are feeling 'frustrated' rather than just generically 'bad' is demonstrating:

Accepted Answer

Emotional granularity

Answer

Emotional granularity is the ability to make fine-grained distinctions among emotional states, which supports better regulation and communication.

Mettl Practice Test

Mettl Practice Test

Mettl Emotional Intelligence 3