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Emotional Intelligence Flashcards

7 cards from real Mettl practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Emotional Intelligence flashcards as text

  1. Which of the following is an example of using emotions to facilitate thought, as described in the Mayer-Salovey-Caruso model?

    Answer: Using a mild anxious feeling to prompt thorough preparation before a presentation

    Using emotions to facilitate thought means harnessing emotional states—like mild anxiety—to direct attention and improve performance.

  2. During a high-stakes negotiation, your counterpart raises their voice. The highest-EI response is to:

    Answer: Internally note their emotional state and respond calmly

    Recognizing the counterpart's emotional escalation while maintaining your own calm is a direct application of emotional regulation and social awareness.

  3. Which concept describes the difference between what we feel internally and what we display externally according to social norms?

    Answer: Surface acting

    Surface acting involves displaying an emotion you don't actually feel, while deep acting involves changing your internal state to align with required emotions.

  4. A key difference between sympathy and empathy in an EI context is:

    Answer: Empathy is feeling FOR someone; sympathy is feeling WITH someone

    Empathy means feeling what another person feels (with them), while sympathy means feeling concern for them (for them) from your own perspective.

  5. An employee who can identify that they are feeling 'frustrated' rather than just generically 'bad' is demonstrating:

    Answer: Emotional granularity

    Emotional granularity is the ability to make fine-grained distinctions among emotional states, which supports better regulation and communication.

  6. Which workplace behavior is most associated with low emotional intelligence?

    Answer: Blaming others consistently when projects fail

    Consistent blame-shifting reflects poor self-awareness and an inability to regulate emotions like defensiveness, both markers of low EI.

  7. In the context of EI assessments like Mettl, 'situational judgment' questions are used to measure:

    Answer: How a candidate would behaviorally respond to emotionally charged scenarios

    Situational judgment items in EI assessments present real-world scenarios to gauge emotionally intelligent responses rather than abstract knowledge.