Emotional Intelligence Flashcards

A colleague receives critical feedback in a team meeting and immediately becomes defensive. Which EI skill is this person most lacking?

Answer: Emotional regulation

Emotional regulation is the ability to manage one's emotional reactions, especially in challenging situations like receiving criticism.

Which of the following best describes 'emotional contagion' in the workplace?

Answer: The spread of emotions from one person to others in a group

Emotional contagion refers to the phenomenon where one person's emotions and expressions are mirrored and absorbed by others nearby.

In Goleman's EI framework, 'motivation' refers primarily to:

Answer: An intrinsic drive to achieve goals beyond external expectations

In Goleman's model, motivation is an internal drive to pursue goals for their own sake, not for external rewards.

You notice a team member seems withdrawn after a project setback. The highest-EI response is to:

Answer: Check in privately and acknowledge how they might be feeling

Privately checking in and acknowledging feelings demonstrates both empathy and social awareness without embarrassing the individual.

Which statement best illustrates low self-awareness in a professional setting?

Answer: Believing your communication style is universally well-received without checking

Assuming your style is universally effective without seeking feedback reflects a blind spot—a hallmark of low self-awareness.

The 'appraisal and expression' branch in the Mayer-Salovey-Caruso model refers to:

Answer: Accurately identifying and expressing emotions in oneself and others

This branch involves recognizing emotions accurately in faces, voices, and other cues, as well as expressing them authentically.

A manager who adjusts their communication style based on each employee's emotional state is demonstrating:

Answer: Adaptive social skills driven by EI

Adapting communication to meet people where they are emotionally is a hallmark of high social intelligence within EI.