Client Relations & Service Flashcards
7 cards from real Mandela Effect Quiz practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Client Relations & Service flashcards as text
Was there ever a 1990s movie starring comedian Sinbad as a genie named Shazaam?
Answer: No, no such movie exists
No Shazaam film exists; it is a famous collective false memory.
Who is credited with coining the term 'Mandela Effect'?
Answer: Fiona Broome
Paranormal researcher Fiona Broome coined the term in 2009.
What is the term for unknowingly filling memory gaps with fabricated details?
Answer: Confabulation
Confabulation produces false memories that the person believes are real.
What does SLA stand for in client service?
Answer: Service Level Agreement
An SLA defines the service standards a client can expect.
Which element makes an apology most effective for a service failure?
Answer: Sincere acknowledgment plus a remedy
Specific acknowledgment and a fix rebuild trust.
How is the author known for 'The Cat in the Hat' named?
Answer: Dr. Seuss
The author is Dr. Seuss, rhyming with 'voice'.
What typically follows a service recovery to confirm client satisfaction?
Answer: A follow-up contact
A follow-up confirms the issue is resolved and shows care.
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