Client Relations & Service Flashcards
7 cards from real Mandela Effect Quiz practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Client Relations & Service flashcards as text
Does Curious George, the cartoon monkey, have a tail?
Answer: No tail
Curious George has no tail, as he is depicted as a monkey without one.
What does Forrest Gump actually say about chocolates?
Answer: Life is like a box of chocolates
The line uses present tense: 'Life is like a box of chocolates.'
Is the line 'Play it again, Sam' spoken in Casablanca?
Answer: No, not exactly in that form
No character says it exactly; Ilsa says 'Play it once, Sam' and Rick says 'Play it!'
What does first-contact resolution (FCR) measure?
Answer: Issues solved on the first interaction
FCR is the percentage of issues resolved without a follow-up.
An angry client raises their voice. Which approach best de-escalates?
Answer: Stay calm and show empathy
Calm empathy lowers tension and lets you solve the problem.
How is the fast-food chicken chain spelled?
Answer: Chick-fil-A
It is Chick-fil-A, with 'fil' and a capital A.
What does Net Promoter Score (NPS) ask clients?
Answer: How likely they are to recommend you, 0-10
NPS measures likelihood to recommend on a 0-10 scale.
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