Client Relationship Building & Communication Flashcards
7 cards from real Macro Coach Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Client Relationship Building & Communication flashcards as text
A client communicates primarily through short text messages and rarely elaborates. The coach should:
Answer: Adapt communication style and use targeted closed questions to gather needed information
Adapting to the client's natural communication style improves engagement and information quality.
When a client reports feeling judged by their coach's food comments, the appropriate response is to:
Answer: Apologize, ask what specifically felt judgmental, and adjust communication going forward
Seeking clarification and committing to adjustment demonstrates accountability and strengthens the coaching relationship.
Which listening technique involves paraphrasing what a client said to confirm understanding?
Answer: Reflective listening
Reflective listening involves mirroring the client's words or meaning to confirm accurate understanding and show empathy.
A client is considering quitting their program after 3 weeks due to slow results. The coach's BEST response is to:
Answer: Review expectations set at intake and highlight non-scale victories alongside timeline education
Reconnecting the client to original expectations and broadening success metrics addresses frustration more effectively than reactive adjustments.
Confidentiality in macro coaching means:
Answer: Never sharing client information without explicit consent, except when legally required
Professional confidentiality protects all client information and is only broken in legally mandated situations.
Which of the following is an example of a 'closed question' that limits client disclosure?
Answer: 'Did you hit your protein goal today?'
Closed questions like yes/no prompts limit information flow, while open questions invite richer responses.
A client begins comparing their results to another client's transformation story on social media. A coach should:
Answer: Redirect to the client's individual baseline and unique progress context
Individualizing the conversation counters comparison culture and reinforces that each client's journey is unique.
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