LMC Workforce Development & Team Leadership 2

Question 1

What is a 'skills matrix' used for in Lean team management?

Accepted Answer

Visually mapping team members' current skills and identifying training gaps

Answer

A skills matrix (competency matrix) provides a visual overview of who can perform which tasks, helping managers identify cross-training needs and ensure operational flexibility.

Question 2

In Lean leadership, what does 'leader standard work' refer to?

Accepted Answer

Defined, repeatable daily routines for leaders that sustain Lean behaviors and systems

Answer

Leader standard work consists of structured daily routines — such as gemba walks, board reviews, and coaching moments — that help leaders consistently support and sustain Lean practices.

Question 3

When implementing Lean changes, which strategy is most effective for overcoming employee resistance?

Accepted Answer

Involving employees early in the design and testing of changes to build ownership

Answer

Involving employees in change design increases ownership and reduces resistance because people are more committed to changes they helped create.

Question 4

What is the purpose of a 'tiered daily meeting' structure in Lean organizations?

Accepted Answer

To escalate issues and share performance data from the team level up through management tiers

Answer

Tiered daily meetings (e.g., team huddles, supervisor reviews, manager reviews) create a rapid communication cascade that surfaces problems at the right level and ensures accountability.

Question 5

In Lean workforce development, what is 'yokoten'?

Accepted Answer

The practice of horizontally sharing successful improvements across teams or sites

Answer

Yokoten (meaning 'across everywhere') is the practice of spreading successful kaizen results or best practices laterally throughout the organization to multiply gains.

(LMC) Lean Management Certification Practice Test

(LMC) Lean Management Certification Practice Test

LMC Workforce Development & Team Leadership 2