Library Science Reference Services 1

Question 1

What is the 'reference interview' in library science?

Accepted Answer

A structured conversation to clarify a patron's information need

Answer

A job interview for reference librarians

Answer

An evaluation of reference sources

Answer

A written questionnaire given to library users

Question 2

Which type of reference question can be answered with a single, verifiable fact?

Accepted Answer

Ready-reference question

Answer

Research question

Answer

Readers' advisory question

Answer

Bibliographic instruction question

Question 3

What is 'readers' advisory' in public library services?

Accepted Answer

Helping patrons find books they will enjoy based on their reading preferences

Answer

Advising patrons on library policies

Answer

Teaching patrons to use the online catalog

Answer

Providing legal or medical advice

Question 4

Which ALA document defines the ethical obligations of reference librarians?

Accepted Answer

Code of Ethics of the American Library Association

Answer

Bill of Rights

Answer

Freedom to Read Statement

Answer

Core Competencies for Librarianship

Question 5

What is 'tiered reference service' in a library?

Accepted Answer

A model where initial questions are handled by paraprofessionals and complex ones escalated to librarians

Answer

A subscription-based reference service

Answer

Reference service offered at multiple branch locations

Answer

A multilingual reference service

Question 6

Which evaluation method measures how accurately reference librarians answer questions correctly?

Accepted Answer

Unobtrusive testing

Answer

Cost-benefit analysis

Answer

Focus groups

Answer

Circulation statistics