DMAIC: Define Phase Concepts Flashcards
7 cards from real Lean Six Sigma Green Belt Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 DMAIC: Define Phase Concepts flashcards as text
A team uses a Kano model during the Define phase. Which category describes features customers expect as a baseline and become dissatisfied without?
Answer: Must-be (Basic) requirements
Must-be requirements are basic expectations that customers assume will be present; their absence causes dissatisfaction but their presence does not create delight.
What does the 'P' in SIPOC stand for?
Answer: Process
In SIPOC, 'P' stands for Process, representing the high-level steps that transform inputs into outputs.
When collecting Voice of Customer data, which method captures customers' exact words and unfiltered opinions BEST?
Answer: Direct customer interviews
Direct customer interviews allow teams to hear unfiltered VOC in the customer's own words, reducing interpretation bias.
In a project charter, what information is typically captured in the 'problem statement'?
Answer: A description of what is wrong, where, and the impact without assigning blame or cause
The problem statement objectively describes the gap between current and desired performance without speculating about causes or solutions.
Which role in a Six Sigma project provides resources, removes organizational barriers, and has executive authority?
Answer: Champion/Sponsor
The Champion or Sponsor is a senior leader who funds the project, removes barriers, and ensures alignment with organizational strategy.
A team is mapping their SIPOC and needs to identify the 'S' column. Which of the following BEST represents a supplier in this context?
Answer: An internal department that provides data or materials to the process
In SIPOC, a supplier is any entity—internal or external—that provides inputs necessary for the process to function.
During Define, what is the MAIN purpose of conducting a stakeholder analysis?
Answer: To identify individuals who can influence the project's success and plan engagement strategies
Stakeholder analysis identifies people with power or interest in the project so the team can proactively manage their support or resistance.