DMAIC: Define Phase Concepts Flashcards
7 cards from real Lean Six Sigma Green Belt Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 DMAIC: Define Phase Concepts flashcards as text
Which document formally authorizes a Six Sigma project and assigns the Green Belt to lead it?
Answer: Project charter
The project charter is the formal document that authorizes the project, defines its scope, and assigns team roles including the Green Belt leader.
In the Define phase, what does the acronym CTQ stand for?
Answer: Critical to Quality
CTQ stands for Critical to Quality, representing the measurable characteristics most important to the customer's satisfaction.
A Green Belt project charter includes a business case. What is the PRIMARY purpose of the business case?
Answer: To justify why the project is worth the organization's investment
The business case explains the financial and strategic reasons why the organization should invest resources in the project.
Which stakeholder group is considered the MOST important source for defining CTQs?
Answer: External customers
External customers are the primary source for CTQs because Six Sigma is fundamentally about delivering value that meets or exceeds customer needs.
What is the purpose of defining project boundaries in the project charter's scope section?
Answer: To prevent scope creep and keep the team focused
Defining scope boundaries prevents scope creep by clearly stating what is and is not included in the project.
During the Define phase, a team creates a high-level process map. What tool is MOST commonly used for this purpose?
Answer: SIPOC diagram
The SIPOC diagram provides a high-level view of the process by identifying Suppliers, Inputs, Process steps, Outputs, and Customers.
Which element of the project charter describes the current baseline performance and desired future state?
Answer: Goal statement
The goal statement captures the current baseline metric and quantifies the expected improvement, providing a measurable target.