Define Phase Concepts Flashcards
7 cards from real Lean Six Sigma Green Belt Certification practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Define Phase Concepts flashcards as text
Which of the following BEST describes the purpose of conducting a RACI matrix during the Define phase?
Answer: To clarify each team member's role and decision-making authority
A RACI matrix (Responsible, Accountable, Consulted, Informed) eliminates ambiguity about who owns each task and decision.
When translating Voice of the Customer (VOC) data into project requirements, what is the next logical step after gathering raw customer feedback?
Answer: Develop an affinity diagram to group themes
An affinity diagram organizes raw VOC data into meaningful categories, making it easier to identify dominant themes and priorities.
A project team sets a goal to 'reduce patient wait time from 45 minutes to 20 minutes within 6 months.' Which component of a SMART goal is demonstrated by '6 months'?
Answer: Time-bound
The '6 months' element sets a deadline, which is the Time-bound component of a SMART goal.
What is the PRIMARY output of the Define phase that formally authorizes a Lean Six Sigma project to proceed?
Answer: Signed project charter
The signed project charter is the key deliverable that formally authorizes the project, defines scope, and commits resources.
A Kano model classifies customer requirements into three categories. Which category describes features customers don't explicitly request but are deeply dissatisfied without?
Answer: Basic (must-be) needs
Basic needs are assumed by customers; their absence causes strong dissatisfaction even though customers rarely articulate them.
Which of the following is an example of a reactive method for gathering Voice of the Customer data?
Answer: Complaints and warranty claims
Reactive methods capture feedback that customers provide on their own, such as complaints, returns, or warranty claims, without being solicited.
In the Define phase, what does a 'project goal statement' primarily communicate?
Answer: The measurable improvement expected and the timeframe to achieve it
A goal statement specifies the targeted improvement (how much, in what metric) and when it will be achieved, giving the team a clear destination.