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Quality Assurance & Improvement Flashcards

7 cards from real KSA practice questions. Tap to flip, then mark Knew It or Still Learning โ€” missed cards come back until you master them.

Read the first 7 Quality Assurance & Improvement flashcards as text
  1. Continuous improvement in Lean is often called:

    Answer: Kaizen

    Kaizen means ongoing incremental improvement.

  2. Poka-yoke refers to:

    Answer: Mistake-proofing a process

    Poka-yoke designs processes to prevent human error.

  3. Which document records evidence that a quality activity was performed?

    Answer: Quality record

    Quality records provide objective evidence of conformity.

  4. A nonconformity is:

    Answer: Failure to meet a specified requirement

    Nonconformity is non-fulfillment of a requirement.

  5. Which is the best way to describe your quality improvement result on a federal application?

    Answer: Cut processing time by 25% by redesigning a review step

    Specific, quantified outcomes are most persuasive in KSAs.

  6. What is the purpose of a management review in a quality system?

    Answer: Evaluate system suitability and effectiveness and decide on improvements

    Management review assesses whether the quality system is effective and directs improvements.

  7. Which metric best reflects first-pass quality?

    Answer: Percentage of items completed correctly without rework

    First-pass yield measures items right the first time.

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