Quality Assurance & Improvement Flashcards
7 cards from real KSA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Quality Assurance & Improvement flashcards as text
In Six Sigma, a process at 'six sigma' level yields about how many defects per million opportunities?
Answer: 3.4
Six Sigma corresponds to roughly 3.4 DPMO.
What is the main purpose of a standard operating procedure (SOP)?
Answer: Ensure tasks are performed consistently
SOPs standardize work to reduce variation.
Which is a preventive action example?
Answer: Updating a checklist after a near-miss review to avoid future errors
Preventive action addresses potential problems before they cause nonconformities.
Voice of the Customer (VOC) data is used to:
Answer: Define quality requirements from the customer's view
VOC captures customer needs to drive quality requirements.
A histogram displays:
Answer: Frequency distribution of data
Histograms show how data values are distributed.
When a process improvement fails to show gains in the Check phase, the best next step is to:
Answer: Analyze why and revise the plan
PDCA expects learning from results and adjusting the plan.
Which KSA example best shows 'skill' in quality assurance?
Answer: Conducting process audits using a checklist and writing findings reports
Skills are demonstrated proficiencies in performing tasks like audits.
How this page was made: written with AI tools and published by Nathan Beja, founder of Practice Test Geeks, who is responsible for its content. We have not yet matched this exam's facts to an official source, so confirm fees, dates and rules with the exam body. Not reviewed by a subject-matter expert. Editorial policy