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Quality Assurance & Improvement Flashcards

7 cards from real KSA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 7 Quality Assurance & Improvement flashcards as text

  1. In the PDCA cycle, what happens during the 'Check' phase?

    Answer: Results are compared with expected outcomes

    The Check phase evaluates results against the plan's expected outcomes.

  2. Which tool is best for identifying the few causes that produce most defects?

    Answer: Pareto chart

    A Pareto chart ranks causes by frequency, showing the vital few.

  3. A KSA statement about quality improvement is strongest when it includes:

    Answer: A specific action and a measurable result

    KSA responses should show concrete actions with quantifiable outcomes.

  4. Quality assurance differs from quality control mainly because QA is:

    Answer: Process-focused and preventive

    QA prevents defects by improving processes; QC detects defects in products.

  5. A fishbone (Ishikawa) diagram is used to:

    Answer: Map potential root causes of a problem

    Fishbone diagrams organize possible causes of an effect into categories.

  6. What does a control chart primarily show?

    Answer: Whether a process is stable over time

    Control charts plot data over time against control limits to reveal process stability.

  7. Which is an example of a quality metric suitable for an accomplishment statement?

    Answer: Reduced error rate from 8% to 2%

    A before-and-after percentage is a measurable quality result.

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