Problem Solving & Decision Making Flashcards
7 cards from real KSA practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Problem Solving & Decision Making flashcards as text
When faced with a complex workplace problem, what is the most effective first step in the problem-solving process?
Answer: Clearly define and identify the root cause of the problem
Clearly defining and identifying the root cause ensures that subsequent steps address the actual problem rather than symptoms.
Which decision-making model involves generating all possible alternatives before evaluating any of them?
Answer: Rational model
The rational model prescribes systematically identifying all alternatives and then evaluating each against criteria before selecting the optimal solution.
A manager must choose between two equally important projects but has resources for only one. Which approach best supports an objective decision?
Answer: Use a weighted criteria matrix to score each option
A weighted criteria matrix provides a structured, objective framework that scores alternatives against prioritized criteria, reducing subjective bias.
What is 'analysis paralysis' in the context of decision making?
Answer: Overthinking a decision to the point where no choice is made
Analysis paralysis occurs when excessive deliberation or data collection prevents a timely decision from being made.
The '5 Whys' technique is primarily used to:
Answer: Identify the root cause of a problem by repeatedly asking why it occurred
The 5 Whys technique drills down to the root cause by asking 'why' iteratively until the fundamental source of the problem is uncovered.
When using brainstorming as a problem-solving technique, which rule is most important?
Answer: Quantity of ideas is encouraged and judgment is deferred
Effective brainstorming defers judgment to encourage free thinking and maximize the number of ideas generated before evaluation begins.
Which cognitive bias causes individuals to favor information that confirms their existing beliefs when solving problems?
Answer: Confirmation bias
Confirmation bias leads people to seek and interpret information in ways that validate pre-existing assumptions, potentially overlooking contrary evidence.
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