Leadership & Team Management Flashcards

Which step comes first in a basic problem-solving process?

Answer: Clearly define the problem

A problem must be clearly defined before causes and solutions can be identified.

A leader notices low team morale. What is the best action?

Answer: Ask for team input, identify the causes and address them

Gathering input finds the real causes so that effective action can be taken.

What does accountability mean in a team setting?

Answer: Accepting responsibility for one's actions and results

Accountability means owning outcomes, good or bad, and following through on commitments.

Which is the best use of a team's diverse strengths?

Answer: Assign tasks matching each member's skills and developing abilities

Matching tasks to strengths improves performance while allowing for development.

When giving instructions, a leader should:

Answer: Be clear and confirm the employee understands

Clear instructions with confirmation of understanding prevent mistakes and rework.

Which behavior shows professionalism in a leader?

Answer: Maintaining confidentiality and treating everyone respectfully

Respect and confidentiality are core elements of professional conduct.

A team misses a goal. The best leadership response is to:

Answer: Review what happened, learn from it and adjust the plan

Reviewing causes lets the team learn and improve future performance.