Korn Ferry Assessment Situational Judgment 2

Question 1

Your manager asks you to complete a report by end of day, but you realize mid-afternoon that the data you need is held by a colleague who is out sick. What do you do?

Accepted Answer

Contact your manager immediately, explain the situation, and propose a revised timeline or alternative data source

Answer

Submit the report with incomplete data and note the missing sections

Answer

Wait until your colleague returns and submit the report late without notifying anyone

Answer

Ask another colleague to access the sick employee's files without permission

Question 2

During a team brainstorming session, a quieter colleague has an idea that gets overlooked when louder team members continue talking. What is the best response?

Accepted Answer

Pause the discussion and invite the quieter colleague to share their idea with the group

Answer

Say nothing and let the discussion continue naturally

Answer

Privately tell the quiet colleague their idea was good after the meeting

Answer

Interrupt the louder members and insist they stop dominating

Question 3

You notice that a process your team follows is inefficient and could be improved, but it was established by a senior leader. What is the most appropriate action?

Accepted Answer

Document the inefficiency with data and propose the improvement to your manager

Answer

Ignore the issue since the senior leader designed the process

Answer

Change the process on your own without telling anyone

Answer

Complain to your peers about the inefficiency

Question 4

A client calls you frustrated because a deliverable is two days late. You know the delay was caused by a different department. How do you handle the call?

Accepted Answer

Apologize on behalf of the company, explain the situation honestly, and give a firm new delivery date

Answer

Tell the client it is the other department's fault and give them that department's contact

Answer

Promise immediate delivery even if you are unsure it is feasible

Answer

Ask the client to email their complaint so you can escalate it formally

Question 5

You are assigned to lead a cross-functional project team whose members all have competing departmental priorities. What is your first step?

Accepted Answer

Hold a kickoff meeting to align on goals, clarify roles, and surface potential conflicts early

Answer

Immediately assign tasks and set deadlines without consulting the team

Answer

Escalate to senior leadership to resolve the competing priorities before starting

Answer

Work only with the members who seem most available and engaged

Question 6

You receive critical feedback from your manager on a project you worked hard on and felt proud of. What is the most constructive response?

Accepted Answer

Listen actively, ask clarifying questions, and develop a plan to address the feedback

Answer

Defend your decisions thoroughly to correct your manager's misunderstanding

Answer

Accept the feedback without comment and make no changes

Answer

Seek validation from peers before deciding whether to act on the feedback

Question 7

Two team members come to you with a personal conflict that is affecting their collaboration. You are not their direct manager. What do you do?

Accepted Answer

Listen to both parties separately, help them identify common ground, and suggest escalating to a manager if unresolved

Answer

Take sides with the team member you know better

Answer

Ignore it since it is not your responsibility as a non-manager

Answer

Announce the conflict in the next team meeting to get group input

Korn Ferry Assessment Situational Judgment 2

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