Problem Solving and Decision Making Flashcards
7 cards from real Korn Ferry Assessment practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Problem Solving and Decision Making flashcards as text
What is the primary purpose of root cause analysis in problem solving?
Answer: To identify the underlying source of a problem rather than its symptoms
Root cause analysis aims to uncover the fundamental reason a problem exists so that corrective action addresses the source, not just the surface symptom.
When evaluating multiple potential solutions, which approach is most aligned with effective decision making?
Answer: Evaluate each option against predefined criteria and weigh trade-offs
Evaluating options against predefined criteria ensures decisions are objective, consistent, and aligned with organizational goals rather than influenced by authority or convenience.
What does 'cognitive bias' refer to in the context of decision making?
Answer: A systematic error in thinking that skews judgment away from rationality
Cognitive biases are systematic patterns of deviation from rationality that cause individuals to perceive and judge situations inaccurately, often without awareness.
The Six Sigma DMAIC framework stands for Define, Measure, Analyze, Improve, and Control. What is the primary goal of the 'Analyze' phase?
Answer: Identify root causes of defects or inefficiencies using data
The Analyze phase uses statistical tools and process mapping to determine the root causes behind observed performance gaps before solutions are developed.
What is 'analysis paralysis' and how does it affect organizational decision making?
Answer: Overanalyzing a situation to the point where a decision is never made
Analysis paralysis occurs when excessive deliberation or fear of making the wrong decision prevents action, causing missed opportunities and organizational stagnation.
In the Korn Ferry framework, which factor is most critical when defining the scope of a problem before solving it?
Answer: Clearly articulating the gap between the current and desired state
Defining the gap between current and desired states ensures the problem is framed accurately, which prevents wasted effort solving the wrong issue.
Which decision-making approach is most appropriate when a decision must be made quickly with incomplete information?
Answer: Use expert judgment and experience to make the best available decision
When time is constrained and data is incomplete, leveraging expert judgment allows leaders to act decisively while acknowledging and managing uncertainty.