KAPS Patient Communication Skills 2

Question 1

A pharmacist is counseling a patient with low health literacy about a new inhaler. Which technique is MOST effective for confirming understanding?

Accepted Answer

Use the teach-back method by asking the patient to demonstrate use

Answer

The teach-back method requires the patient to demonstrate or explain the instruction back, confirming true understanding rather than simple acknowledgment.

Question 2

When counseling a patient who speaks limited English, which approach is MOST appropriate?

Accepted Answer

Use a professional medical interpreter or translation service

Answer

A professional medical interpreter ensures accurate, confidential communication and avoids the ethical and accuracy concerns of using family members.

Question 3

A patient picks up a prescription and says, 'I'm not sure I really need this medication.' What is the pharmacist's BEST initial response?

Accepted Answer

Explore the patient's concerns by asking open-ended questions

Answer

Using open-ended questions allows the pharmacist to uncover the specific concern or barrier before providing targeted counseling.

Question 4

Which element is MOST important to include when providing initial counseling on a new prescription under the OBRA '90 requirements?

Accepted Answer

Drug name, indication, dose, route, common side effects, and storage

Answer

OBRA '90 mandates that pharmacist counseling address drug name, purpose, dosage, administration route, side effects, storage, and refill information.

Question 5

A patient refuses to accept counseling on a new prescription. What should the pharmacist do?

Accepted Answer

Document the patient's refusal and offer future availability for questions

Answer

Under OBRA '90, pharmacists must offer counseling, but patients have the right to refuse; documenting the refusal protects the pharmacist legally.

(KAPS) Knowledge Assessment of Pharmaceutical Sciences Practice Test

(KAPS) Knowledge Assessment of Pharmaceutical Sciences Practice Test

KAPS Patient Communication Skills 2