Crisis Intervention and De-escalation Flashcards
7 cards from real JIBC practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.
Read the first 7 Crisis Intervention and De-escalation flashcards as text
Which communication technique involves repeating back what a person in crisis has said in your own words to show understanding?
Answer: Paraphrasing
Paraphrasing restates the person's message in the responder's own words, demonstrating comprehension and validating their experience.
A person in a mental health crisis begins pacing rapidly and clenching their fists. What does this behavior most likely indicate?
Answer: Escalating agitation requiring immediate de-escalation
Rapid pacing and fist-clenching are physical signs of escalating agitation, signaling the need for immediate de-escalation strategies.
In the JIBC crisis intervention model, what is the primary goal of the 'Establish Rapport' stage?
Answer: Build trust so the person feels safe communicating
Establishing rapport creates a trusting relationship that encourages the person in crisis to communicate openly and accept assistance.
When using open-ended questions during crisis intervention, what is the main advantage?
Answer: They allow the person to express themselves freely
Open-ended questions invite the person to share their thoughts and feelings freely, providing richer information and demonstrating respect.
A crisis intervention officer notices that a subject's breathing is extremely rapid and shallow. What physiological state does this suggest?
Answer: Acute stress response / hyperarousal
Rapid, shallow breathing is a hallmark sign of acute stress response, indicating the person's sympathetic nervous system is highly activated.
Which of the following is a key principle of trauma-informed crisis response?
Answer: Recognize that past trauma can influence current crisis behavior
Trauma-informed practice recognizes that unresolved past trauma frequently underlies current crisis behavior, shaping how responders engage.
What does 'giving choices' during de-escalation accomplish?
Answer: Restores a sense of control to the person in crisis
Offering choices restores a sense of agency and control, which directly reduces feelings of helplessness that often intensify crises.
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