ITIL Trivia 4

Question 1

What is the primary goal of ITIL's Change Management process?

Accepted Answer

Control the lifecycle of all changes to minimize service disruption

Answer

Change Management controls the lifecycle of all changes to minimize risk and disruption to IT services while enabling beneficial changes.

Question 2

Which type of change in ITIL can be implemented without prior authorization due to its low risk and pre-approved nature?

Accepted Answer

Standard Change

Answer

Standard Changes are pre-authorized, low-risk changes with an established procedure that can be implemented without requiring individual CAB approval.

Question 3

What does ITIL mean by 'utility' of a service?

Accepted Answer

What the service does — its functionality and fitness for purpose

Answer

Utility refers to the functionality a service provides — what it does and whether it is fit for purpose.

Question 4

In ITIL, what is 'warranty' of a service?

Accepted Answer

Assurance that the service will meet agreed requirements — fit for use

Answer

Warranty is the assurance that a service meets agreed requirements, covering availability, capacity, security, and continuity — fitness for use.

Question 5

Which ITIL process would handle the recovery of IT services following a major disaster?

Accepted Answer

IT Service Continuity Management

Answer

IT Service Continuity Management ensures IT services can be recovered within agreed timeframes following a disaster.

ITIL - Practitioner Practice Test

ITIL - Practitioner Practice Test

ITIL Trivia 4