ITIL - Practitioner ITIL-FREE Itil Practitioner 1

Question 1

Which ITIL Practitioner guiding principle states that metrics should be used to support decision-making rather than to measure performance targets alone?

Accepted Answer

Measure by results

Answer

Focus on value

Answer

Work holistically

Answer

Keep it simple

Question 2

In the ITIL Practitioner CSI approach, what is the purpose of the step 'Where are we now?'

Accepted Answer

To establish a baseline of the current situation for comparison

Answer

To define the desired future state of the service

Answer

To identify which improvement initiatives have been completed

Answer

To assign ownership of improvement actions to specific teams

Question 3

Which ITIL Practitioner guiding principle encourages teams to collaborate across silos and consider the full system when making changes?

Accepted Answer

Work holistically

Answer

Focus on value

Answer

Start where you are

Answer

Progress iteratively

Question 4

When applying the ITIL Practitioner communication principles, which factor is considered most important when deciding on the frequency of communications?

Accepted Answer

The needs and preferences of the target audience

Answer

The availability of the communication channel

Answer

The volume of information that must be conveyed

Answer

The seniority level of the person sending the message

Question 5

According to ITIL Practitioner, what is the primary role of 'critical success factors' (CSFs) in a CSI initiative?

Accepted Answer

They define the conditions that must be met for the improvement to be considered successful

Answer

They list the tasks that must be completed before a project can start

Answer

They identify the staff members responsible for each improvement activity

Answer

They specify the tools and technologies required to implement a change

Question 6

Which ITIL Practitioner guiding principle advises practitioners to avoid over-engineering solutions and to remove steps or processes that do not add value?

Accepted Answer

Keep it simple

Answer

Progress iteratively

Answer

Focus on value

Answer

Start where you are