A service manager notices that a critical process change was communicated via a single all-staff email but adoption remains low. According to ITIL Practitioner, what is the most likely root cause?
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A
The email subject line was not compelling enough to generate interest
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B
The communication did not reach the right audience through appropriate channels
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C
Staff are resistant to any process changes regardless of how they are communicated
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D
The change was not approved through the formal change advisory board