When communicating a service outage to business stakeholders, which approach best demonstrates the ITIL Practitioner communication principle of keeping messages relevant?
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A
Include all technical root-cause details so stakeholders understand the complexity
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B
Focus on business impact, estimated resolution time, and workarounds available
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C
Send a single brief email and wait for stakeholders to ask follow-up questions
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D
Escalate immediately to the CIO before notifying affected users