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ITIL Service Portfolio & Demand Management Flashcards

6 cards from real ITIL practice questions. Tap to flip, then mark Knew It or Still Learning — missed cards come back until you master them.

Read the first 6 ITIL Service Portfolio & Demand Management flashcards as text

  1. How does ITIL Demand Management relate to Capacity Management?

    Answer: Demand Management provides demand patterns that Capacity Management uses to plan and provision resources

    Demand Management surfaces demand patterns and forecasts, which Capacity Management then uses to ensure the right resources are available at the right time.

  2. What is the risk of failing to manage demand in an ITIL-aligned organization?

    Answer: Capacity shortfalls or costly over-provisioning occur due to unforecast demand spikes

    Without demand management, organizations either experience service degradation during unforecast peaks or waste money on idle over-provisioned capacity.

  3. In ITIL Service Strategy, what does 'investment category' classification help organizations achieve in portfolio management?

    Answer: It groups services by their strategic purpose—transformational, growth, or run-the-business—to guide investment allocation

    Investment categories (transformational, growth, run-the-business) help organizations deliberately allocate budget across strategic priorities rather than defaulting to incremental spending.

  4. What is the purpose of a 'service charter' in ITIL Service Portfolio Management?

    Answer: To authorize the development of a new service and define its initial requirements and resources

    A service charter formally authorizes the initiation of a new service, outlining its business case, objectives, scope, and initial resource requirements.

  5. Which ITIL process receives service requirements from the Service Portfolio and translates them into detailed service designs?

    Answer: Service Design

    Service Design takes the approved service requirements from the portfolio and translates them into detailed designs covering architecture, processes, and SLAs.

  6. How does understanding 'customer assets' help with Demand Management in ITIL Service Strategy?

    Answer: It reveals how customer capabilities and resources generate business activity, which in turn creates IT service demand

    Customer assets—people, processes, knowledge, and infrastructure—drive business activity, and understanding them helps predict and shape the resulting IT service demand.