iTEP Hospitality 2

Question 1

A hotel front desk agent says to a guest: 'I'll have housekeeping attend to your room right away.' What will happen next?

Accepted Answer

Cleaning staff will come to the guest's room promptly

Answer

'Housekeeping' refers to the cleaning staff in a hotel. 'Attend to' means to deal with or take care of. 'Right away' means immediately.

Question 2

Which sentence uses formal register appropriate for a hotel restaurant setting?

Accepted Answer

May I recommend the chef's special for this evening?

Answer

'May I recommend' is a formal, polite modal construction appropriate for professional hospitality service.

Question 3

Read the hotel review: 'The concierge was incredibly resourceful and helped us secure last-minute theatre tickets.' What does 'resourceful' mean?

Accepted Answer

Skilled at finding solutions and using available means effectively

Answer

'Resourceful' means having the ability to find quick and clever ways to solve problems or accomplish things, even with limited resources.

Question 4

A guest complains: 'My room faces the street and it's very noisy at night.' Which response from hotel staff is most appropriate?

Accepted Answer

I sincerely apologize for the inconvenience. Allow me to check if a quieter room on a higher floor is available.

Answer

Effective hospitality responses acknowledge the guest's concern, apologize sincerely, and offer a concrete solution.

Question 5

Choose the sentence that contains a correctly used relative clause.

Accepted Answer

The suite, which overlooks the ocean, is available for upgrade.

Answer

For non-restrictive relative clauses describing things (not people), 'which' is used, set off by commas.

iTEP - International Test of English Proficiency Practice Test