Crisis Management & Emergency Response Flashcards

An industrial security professional receives a bomb threat call. The FIRST priority is to:

Answer: Keep the caller talking and gather as much information as possible

Keeping the caller talking maximizes information gathered via a bomb threat checklist, which law enforcement uses to assess credibility and respond appropriately.

Which federal regulation requires industrial facilities to develop and maintain Emergency Response Plans for hazardous chemical releases?

Answer: Both OSHA 29 CFR 1910.120 and EPA 40 CFR Part 68

HAZWOPER (1910.120) governs emergency response operations for hazardous substance releases, while EPA's RMP (40 CFR 68) requires separate emergency response program elements for covered facilities.

During a crisis, 'rumor control' is best managed by:

Answer: Establishing a Joint Information Center with consistent, timely messaging

A Joint Information Center coordinates consistent messaging from all responding agencies, reducing information gaps that allow harmful rumors to spread.

In industrial emergency planning, a 'tabletop exercise' is MOST useful for:

Answer: Discussing scenario-based decisions without deploying resources

Tabletop exercises allow key personnel to verbally walk through their roles in a scenario, identifying plan gaps without the cost or disruption of a full-scale drill.

The primary difference between 'crisis management' and 'consequence management' in industrial security is:

Answer: Crisis management focuses on resolving the immediate threat; consequence management mitigates the effects

Crisis management resolves the immediate emergency event while consequence management addresses the downstream effects on people, environment, and operations.

Which category of emergency notification system is MOST critical for alerting off-site communities to an industrial chemical release?

Answer: Outdoor warning sirens combined with Emergency Alert System broadcasts

Outdoor warning sirens combined with EAS broadcasts reach the surrounding community rapidly regardless of whether residents are indoors or monitoring media.

When a crisis communication plan is activated, the designated spokesperson should:

Answer: Provide only confirmed facts and bridge to key messages

Spokespeople must stick to confirmed facts, avoid speculation, and use message bridging techniques to maintain control and credibility during crisis communications.