ISO 20000 Certification Service Design and Transition 4

Question 1

An organization is designing a service that must meet a 99.9% monthly availability target. Which design component is most critical to include to achieve this?

Accepted Answer

Redundancy and failover mechanisms

Answer

Redundancy and failover mechanisms are essential design elements that directly support achieving high availability targets.

Question 2

Under ISO 20000-1, what is required when a service design reveals that existing infrastructure cannot support a proposed new service?

Accepted Answer

Capacity and resource plans must be updated to address the gap

Answer

ISO 20000 requires that capacity and resource planning be updated when design reveals infrastructure gaps, ensuring the SMS can support the new service.

Question 3

Which of the following is an example of a service transition trigger as defined in ISO 20000?

Accepted Answer

An approved change request to deploy a new application

Answer

An approved change request triggers the service transition process to plan, test, and deploy the new or changed service.

Question 4

In ISO 20000 service design, which artifact formally defines the functional and non-functional requirements the new service must satisfy?

Accepted Answer

The service requirements document

Answer

The service requirements document captures both functional and non-functional requirements that the design must satisfy before transition begins.

Question 5

An ISO 20000 organization wants to minimize disruption during the transition of a high-impact service. Which approach best aligns with the standard's requirements?

Accepted Answer

Phasing the transition and piloting in a limited environment first

Answer

ISO 20000 supports phased or piloted transitions to reduce risk and disruption, ensuring the service is proven before full deployment.

ISO 20000 Certification Practice Test

ISO 20000 Certification Practice Test

ISO 20000 Certification Service Design and Transition 4