ISO 20000 Certification Service Design and Transition 3

Question 1

Which ISO 20000-1 requirement ensures that information about all components of a service is recorded and maintained throughout service transition?

Accepted Answer

Configuration management

Answer

Configuration management records and controls configuration items, providing accurate information about all service components during and after transition.

Question 2

An organization is designing a new IT service and must identify all interfaces between the new service and existing services. What ISO 20000 process is most relevant?

Accepted Answer

Service design and transition planning

Answer

Service design and transition planning requires identification of interfaces and dependencies to ensure the new service integrates without disrupting existing services.

Question 3

When ISO 20000 requires an organization to test a service before transition, which of the following best describes what must be tested?

Accepted Answer

The service against the acceptance criteria defined in the plan

Answer

Testing must validate that the service meets all defined acceptance criteria, not just new features, before it is released.

Question 4

Under ISO 20000, which statement best describes the relationship between service design and service level management?

Accepted Answer

Service design must incorporate service level requirements agreed with customers

Answer

Service design must embed the service level requirements agreed through service level management to ensure the service can deliver against SLA targets.

Question 5

An ISO 20000-certified organization releases a major update to a critical service without completing all required transition activities. Which clause is most likely violated?

Accepted Answer

Clause 8.5 — Service transition

Answer

Clause 8.5 governs service transition and requires all transition activities to be completed before a service is released into the live environment.

ISO 20000 Certification Practice Test

ISO 20000 Certification Practice Test

ISO 20000 Certification Service Design and Transition 3