ISO 20000 Certification Design and Transition Processes 4

Question 1

Under ISO 20000, which of the following BEST defines a 'release unit'?

Accepted Answer

The smallest set of components that can be independently released and tested together

Answer

A release unit is the collection of components that are always deployed, tested, and managed together as a single entity.

Question 2

ISO 20000 requires that transition activities include knowledge transfer. Which group is the MOST critical recipient of this knowledge before go-live?

Accepted Answer

Operations and support staff

Answer

Operations and support staff must understand the new service so they can maintain it and resolve incidents effectively after deployment.

Question 3

A service design review reveals that the proposed solution exceeds the budget constraint. According to ISO 20000 principles, what should the design team do?

Accepted Answer

Re-scope the design to align with the budget while still meeting critical requirements

Answer

ISO 20000 requires design decisions to be balanced against constraints including budget, and the design should be adjusted to remain viable.

Question 4

Which ISO 20000 document formally records the results of service transition testing, including any outstanding defects accepted for production?

Accepted Answer

Transition test report

Answer

The transition test report summarizes testing outcomes and documents any accepted defects with their associated risk decisions.

Question 5

When an organization re-designs an existing service under ISO 20000, which activity ensures that changes to dependencies are properly identified?

Accepted Answer

Impact assessment within change management

Answer

An impact assessment identifies all affected configuration items, processes, and services, ensuring dependency changes are captured and managed.

ISO 20000 Certification Practice Test

ISO 20000 Certification Practice Test

ISO 20000 Certification Design and Transition Processes 4