ISO 20000 Certification Configuration Management 3

Question 1

During a configuration audit, the team finds several CIs in production that are not recorded in the CMDB. What is the correct immediate action?

Accepted Answer

Update the CMDB to reflect the actual environment

Answer

Discovered CIs must be added to the CMDB to maintain an accurate record of the actual configuration state.

Question 2

What is the relationship between configuration management and release management in ISO 20000?

Accepted Answer

Release management updates CMDB records after deploying new or changed CIs

Answer

After a release is deployed, configuration records must be updated to reflect newly deployed CIs and their versions.

Question 3

Which attribute is typically NOT recorded for a configuration item in a CMDB?

Accepted Answer

CI employee satisfaction score

Answer

Employee satisfaction scores are not relevant CI attributes; CMDB records technical and ownership data about assets.

Question 4

A service provider wants to identify all CIs that could be affected by a server failure. Which CMDB capability supports this analysis?

Accepted Answer

CI relationship mapping

Answer

CI relationship mapping shows upstream and downstream dependencies, enabling impact analysis for failures or changes.

Question 5

In ISO 20000, who is typically assigned ownership of individual configuration items?

Accepted Answer

The designated CI owner or responsible team

Answer

Each CI should have a designated owner responsible for its accuracy, maintenance, and lifecycle management within the CMDB.

ISO 20000 Certification Practice Test