ISO 20000 Certification Supplier Management 3

Question 1

What key metric is primarily used to evaluate a supplier's performance under ISO 20000?

Accepted Answer

Adherence to agreed service level targets

Answer

Supplier performance in ISO 20000 is primarily evaluated based on adherence to the agreed service level targets defined in the underpinning contract.

Question 2

In ISO 20000, what is the role of a nominated supplier manager within the organization?

Accepted Answer

To act as the primary contact and oversee the supplier relationship

Answer

A nominated supplier manager serves as the primary point of contact and is responsible for overseeing and governing the supplier relationship.

Question 3

What document captures supplier performance data used as the basis for review meetings under ISO 20000?

Accepted Answer

Supplier performance report

Answer

A supplier performance report documents metrics, KPIs, and issues to be discussed during scheduled supplier review meetings.

Question 4

When onboarding a new supplier, what should an ISO 20000-compliant organization do FIRST?

Accepted Answer

Conduct a risk assessment of the supplier

Answer

ISO 20000 recommends conducting a risk assessment when onboarding a new supplier to identify potential service, security, and continuity risks.

Question 5

How does ISO 20000 address situations where multiple suppliers contribute to delivering a single service?

Accepted Answer

The organization coordinates all supplier contributions to deliver integrated services

Answer

ISO 20000 requires the organization to coordinate multiple supplier contributions to ensure integrated, seamless service delivery to the customer.

ISO 20000 Certification Practice Test