ISO 20000 Certification Supplier Management 3

Question 1

What key metric is primarily used to evaluate a supplier's performance under ISO 20000?

Accepted Answer

Adherence to agreed service level targets

Answer

Number of employees at the supplier organization

Answer

The supplier's annual revenue and financial stability

Answer

Number of years the supplier has been in business

Question 2

In ISO 20000, what is the role of a nominated supplier manager within the organization?

Accepted Answer

To act as the primary contact and oversee the supplier relationship

Answer

To audit the organization's financial statements

Answer

To deliver services directly to end users on behalf of the supplier

Answer

To conduct internal staff training on behalf of the supplier

Question 3

What document captures supplier performance data used as the basis for review meetings under ISO 20000?

Accepted Answer

Supplier performance report

Answer

Change advisory board meeting minutes

Answer

Security incident log

Answer

Capacity management plan

Question 4

When onboarding a new supplier, what should an ISO 20000-compliant organization do FIRST?

Accepted Answer

Conduct a risk assessment of the supplier

Answer

Begin service delivery immediately to meet timelines

Answer

Publish the supplier details in the service catalog

Answer

Grant the supplier full system access to begin work

Question 5

How does ISO 20000 address situations where multiple suppliers contribute to delivering a single service?

Accepted Answer

The organization coordinates all supplier contributions to deliver integrated services

Answer

Only one supplier is formally recognized per service

Answer

Each supplier is managed in isolation with no cross-coordination

Answer

End customers are responsible for coordinating individual supplier relationships

Question 6

Which of the following best describes 'supplier governance' in the context of ISO 20000?

Accepted Answer

The structured oversight of supplier relationships to ensure compliance and performance

Answer

The process of immediately terminating underperforming suppliers

Answer

Allowing suppliers to self-report their own performance without verification

Answer

The financial management and processing of supplier invoices