ISO 20000 Certification ISO 20000 Design and Transition Processes Questions and Answers 3

Question 1

How does ISO 20000 require changes to existing services to be handled during the design and transition phase?

Accepted Answer

Changes must be planned, designed, and tested using the same rigor as new services

Answer

ISO 20000 requires that changes to existing services follow the same structured design and transition processes as entirely new services.

Question 2

What is a key output of the service design process that feeds into transition planning?

Accepted Answer

A service design package containing the design specifications and implementation plan

Answer

The service design package consolidates all design information needed for effective transition planning and execution.

Question 3

Which stakeholders must be consulted during the design and transition of a new service according to ISO 20000?

Accepted Answer

Customers, users, and other relevant interested parties

Answer

ISO 20000 requires consultation with customers, users, and other interested parties to ensure the designed service meets actual needs.

Question 4

What must be established before beginning the transition of a service into the live environment?

Accepted Answer

Criteria for accepting or rejecting the transition and a plan for reverting if needed

Answer

ISO 20000 requires defined acceptance and rejection criteria plus a reversion plan before any transition to the live environment begins.

Question 5

In ISO 20000, what happens if a service fails to meet its acceptance criteria during transition?

Accepted Answer

The service must not be deployed to the live environment until issues are resolved

Answer

If acceptance criteria are not met, ISO 20000 prohibits deployment to the live environment until the identified issues are resolved.

ISO 20000 Certification Practice Test