ISO 20000 Certification ISO 20000 Design and Transition Processes Questions and Answers 3

Question 1

How does ISO 20000 require changes to existing services to be handled during the design and transition phase?

Accepted Answer

Changes must be planned, designed, and tested using the same rigor as new services

Answer

Changes to existing services are exempt from formal design requirements

Answer

Only major changes require documentation during transition

Answer

Changes are handled exclusively by the incident management process

Question 2

What is a key output of the service design process that feeds into transition planning?

Accepted Answer

A service design package containing the design specifications and implementation plan

Answer

A list of all open incidents sorted by priority

Answer

The annual financial budget for IT operations

Answer

A roster of on-call support staff

Question 3

Which stakeholders must be consulted during the design and transition of a new service according to ISO 20000?

Accepted Answer

Customers, users, and other relevant interested parties

Answer

Only the IT service management team

Answer

External auditors and regulatory bodies exclusively

Answer

Hardware vendors and cloud providers only

Question 4

What must be established before beginning the transition of a service into the live environment?

Accepted Answer

Criteria for accepting or rejecting the transition and a plan for reverting if needed

Answer

A completed customer satisfaction survey for the existing service

Answer

Proof that all incidents have been resolved in the current quarter

Answer

Written approval from every end user who will access the service

Question 5

In ISO 20000, what happens if a service fails to meet its acceptance criteria during transition?

Accepted Answer

The service must not be deployed to the live environment until issues are resolved

Answer

The service is deployed with a temporary exemption from SLA requirements

Answer

The failure is logged as an incident and the service proceeds to go-live

Answer

Acceptance criteria are revised downward to match the current service capability

Question 6

Why does ISO 20000 require post-deployment review as part of the transition process?

Accepted Answer

To verify the service operates as expected and to identify lessons learned for future transitions

Answer

To calculate the total cost of the transition for billing purposes

Answer

To reassign the project team to new initiatives immediately

Answer

To formally close all related incident tickets in the service desk